Need a replacement part? HRC Alliance can source or manufacture the parts you require.
HRC Alliance will manage all warranty service requests for equipment for the first year after purchase/installation. Warranty periods are located within your operation and maintenance manuals. If you are unsure of these periods please contact HRC Alliance.
Warranty service requests will be attended to during normal business hours Monday to Friday 8am to 4pm. For emergency and breakdown service refer to your equipment supplier contact information in your operations and maintenance manual.
Warranty service works will be undertaken by the equipment supplier or their authorised contractor. Suppliers will require the end user’s credit card details (on hold) before undertaking warranty service works.
For service & maintenance of commercial refrigeration including cool rooms, freezer rooms and HRC Alliance glass chillers contact HRC Alliance to log these with our commercial refrigeration division Alliance Refrigeration.